Privacy Policy

This Privacy Policy explains how Shumookh Al-Madain for Transport and Logistics Services handles the personal data of its customers and website visitors. By using this website or requesting any of our services, you agree to the practices described in this policy.

We collect the data you voluntarily provide when requesting a quote, completing a contact form or subscribing to our newsletter:

• Contact details: name, mobile number and email address.
• Shipment details: type of goods, weight and pickup and delivery locations.
• Usage data: the pages you visit on the website and the duration of your visit.

We use your data strictly to deliver transport and storage services, issue quotations and follow up on shipments:

• Reviewing quote requests and contacting you with the right offer.
• Executing transport and delivery operations and tracking shipment status.
• Issuing invoices and maintaining accounting records.
• Sending updates or notifications related to your service.

We are committed to never selling or renting your data to any third party. We may share the minimum necessary data with trusted parties only when required to perform the service, such as delivery partners or government authorities where a legal obligation exists.

We apply reasonable technical and organizational measures to protect your data from unauthorized access, alteration or loss, including encryption and limited access rights within our systems. However, the security of any data transmission over the internet cannot be absolutely guaranteed.

Our website uses cookies to improve your browsing experience and remember your preferences such as language. You may disable these files from your browser settings, noting that this may affect some website functions.

You may at any time request to view, correct or delete the data we hold about you, unless a legal obligation prevents it:

• Accessing the data stored about you.
• Correcting any inaccurate data.
• Requesting deletion of your data or withdrawing your consent to marketing communications.

We retain your data for the period necessary to achieve the purposes described in this policy or as required by applicable regulations, after which we securely delete it or anonymize it.

We may update this Privacy Policy from time to time, and any changes will be published on this page with an updated last-modified date. Your continued use of the website after the update means you accept the revised version.

For any question regarding this Privacy Policy or to exercise any of your rights, you can reach us by email at shumukhalmadain.est@gmail.com or by phone at 0544391755.