Terms & Conditions

These Terms and Conditions govern your use of the website of Shumookh Al-Madain for Transport and Logistics Services and all services offered through it. Your use of the website or your request for any service constitutes your full acceptance of these terms.

Our services include transporting goods and equipment, refrigerated and frozen transport, storage and distribution, express delivery and customs clearance:

• The details of each transport operation are defined in the agreed quotation or contract.
• The company reserves the right to refuse any shipment that violates regulations or contains prohibited materials.
• Delivery times are subject to road conditions, weather and decisions of regulatory authorities.

Quotations are valid for the period stated in them, or for 7 days from the date of issue if no period is mentioned. Prices are calculated based on the data provided by the customer, such as weight, volume and distance:

• The value of the service must be paid according to the agreed terms, before or after execution as per the contract.
• Additional fees may apply if the shipment data changes or delivery fails for a reason attributable to the customer.

The customer is obligated to provide accurate shipment data and to package it appropriately for transport:

• Providing the shipping documents required by law.
• Disclosing the nature of the goods, especially sensitive, refrigerated or hazardous ones.
• Complying with the relevant customs regulations and instructions.

The company is committed to exercising the required professional care in performing its services. However, its liability for any loss or damage to the goods remains limited in accordance with the regulations in force in the Kingdom of Saudi Arabia and to the declared value of the goods:

• The company is not liable for delays resulting from force majeure or official authority decisions.
• The company is not liable for damage caused by poor packaging of the goods by the customer.
• The company is not liable for digital data or files not covered by the transport contract.

Any claim for damage, loss or delay must be submitted within a period not exceeding 7 days from the date of delivery or the expected delivery date, accompanied by supporting documents. Claims are reviewed objectively and decided based on the verification results.

The company shall not be liable for any breach or delay in performance resulting from circumstances beyond its control, such as natural disasters, epidemics, wars, strikes, road closures or government directives.

Shipments carried by our fleet are covered by insurance in accordance with the limits of the applicable policy. If the customer wishes for additional insurance coverage higher than the default limit, they must disclose the actual value of the goods before transport.

All website content, including text, logos, images and designs, is the property of Shumookh Al-Madain and may not be copied or reused without prior written permission.

The company reserves the right to modify or suspend any part of its services or website content at any time, and also has the right to stop dealing with any customer who violates these terms, without prejudice to existing obligations.

These terms are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia, and the competent judicial authorities in the Kingdom shall have jurisdiction over any dispute arising from their application.

For any question about these terms, you can reach us by email at shumukhalmadain.est@gmail.com or by phone at 0544391755.